Your privacy is our priority. Mars88 is committed to protecting all personal information you share with us in a responsible, transparent, and secure manner. This document explains how we collect, use, store, and protect the personal data of our members in Malaysia.
Six core pillars that form the foundation of how mars88 responsibly manages each member's personal data.
All personal data and financial transactions are protected by 256-bit SSL encryption, ensuring your information cannot be accessed by unauthorized parties.
Your personal data will not be sold, rented, or shared with third parties for marketing purposes without your explicit consent.
Data is stored on internationally certified servers with strict access controls, regular backups, and round-the-clock security monitoring.
You have the right to access, update, and request deletion of your personal data at any time through our support team.
Mars88 uses cookies solely to improve user experience and for internal analytics. You can manage your cookie settings through your browser.
The mars88 privacy policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international data protection standards.
When you register or use mars88 services, we collect several categories of personal information to provide you with a secure, seamless experience tailored to your needs as a member.
| Data Category | Examples of Information | Requirement |
|---|---|---|
| Personal Identity | Full name, identification card number, date of birth | Mandatory (KYC) |
| Contact Information | Phone number, email address, residential address | Mandatory |
| Financial Information | Bank account number, bank name, transaction records | Mandatory |
| Technical Data | IP address, device type, browser, operating system | Automatic |
| Usage Data | Wagering history, login times, games played | Automatic |
| Communications | Correspondence with customer support, complaints | When relevant |
We only collect information that is strictly necessary for the stated purposes. We do not request sensitive information unrelated to the services we offer.
Mars88 collects personal information through several transparent and lawful methods. We ensure every data collection process is carried out with prior notice to members.
We have never purchased or obtained your personal data from third parties without your knowledge and consent. All data we hold is collected directly from your interactions with the mars88 platform.
Every piece of information we collect has a clear and lawful purpose. Mars88 uses your personal data for the following purposes:
We will not use your personal data for any purpose beyond those stated above without obtaining your consent first.
Mars88 does not sell, rent, or disclose your personal information to external parties for commercial purposes. However, there are limited situations where we may need to share information with certain parties:
All third parties receiving data from mars88 are bound by strict data protection agreements and are prohibited from using that information for any purpose other than what has been agreed upon.
We take the security of your personal data very seriously. Mars88 implements multiple layers of technical and organisational protection to ensure your data remains safe from unauthorised access, loss, or breach.
While we take all reasonable precautions, no system is 100% immune to cyber threats. In the event of a data breach affecting your information, we will notify you in a timely manner in accordance with applicable legal requirements.
Mars88 uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
| Cookie Type | Function | Period |
|---|---|---|
| Essential Cookies | Enabling core platform functions such as login and account sessions | Session only |
| Performance Cookies | Collecting analytics data to improve website performance | 30 days |
| Functional Cookies | Remembering your preferences and settings such as language and region | 90 days |
| Marketing Cookies | Displaying promotions relevant to your interests (with consent) | 60 days |
You can manage and delete cookies through your internet browser settings. Please note that disabling essential cookies may affect the functionality of certain parts of the mars88 platform.
As a mars88 member, you have the following rights regarding your personal data under Malaysia's Personal Data Protection Act 2010 (PDPA):
Requesting a copy of the personal data we hold about you
Updating or correcting inaccurate personal data
Requesting deletion of personal data under certain circumstances
Objecting to data processing for direct marketing purposes
Receiving your data in a machine-readable format
Restricting how we use your data in certain situations
To exercise any of the above rights, please contact our support team. We will process your request within 14 working days and may require identity verification before any action is taken.
Mars88 retains your personal data only for as long as necessary to fulfil the purposes stated in this privacy policy, or as required by applicable laws and regulations.
Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be personally linked to you.
The mars88 platform may use third-party services such as payment processors, game software providers, and analytics tools. While we select partners who adhere to high data security standards, each third party's privacy policy differs from ours.
Mars88 is not responsible for the privacy practices of third parties who operate their own services. We encourage you to read the privacy policy of each third party involved in the services you use.
Mars88 reserves the right to amend this privacy policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any amendments will be posted on this page with an updated "Last updated" date.
For significant amendments that affect how we process your personal data, we will notify you via in-platform notification or email at least 14 days before the changes take effect. Continued use of the mars88 platform after the effective date of any amendment constitutes your acceptance of the updated policy.
We encourage you to review this page regularly. If you disagree with any changes made, you have the right to close your account and request data deletion in accordance with the established procedures.
If you have any questions, concerns, or complaints regarding how mars88 handles your personal data, our team is ready to assist you promptly and professionally.
For official complaints relating to data protection, you may also refer to the Department of Personal Data Protection Malaysia (JPDP) if you believe your rights under PDPA 2010 have been violated. Mars88 will fully cooperate with any investigation conducted by the relevant authorities.
For more information on how we manage your account, please also read Terms and Conditions and page Responsible Gaming us.